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Why We Do Not Rank Vendors in Our Reports

When Mollie and I founded Aptitude Research Partners, we did so because of a massive need in the Human Capital Management market for a more productive conversation between HCM technology users and providers. Our goal from day one has been to move the dialogue beyond feature and function, to what really matters.

The mission of our business is to enable a new conversation where organizations have the insight to better understand their own HCM needs, and providers can clearly highlight their differentiators in order to create stronger relationships and improve the overall employee experience.

The Experience Economy, as we call it, is a delicate balance. Each member plays a distinct role. As far as we are concerned, as analysts, we take on the role of a kind of Sherpa leading both vendors and practitioners up the mountain to new heights.

 (See mountainous logo, etc… now it makes sense!)

It’s a role we take quite seriously.

And unlike the traditional analyst ranking models made popular by Gartner’s Magic Quadrant or Forrester’s Wave,TM  we do things a bit differently. We feel it’s critical to maintain objectivity to truly add value to both parties.

That is why we do not rank vendors in our reports

To-date we have published two Index Reports, one last year on Talent Acquisition Systems and one this month on Recruitment Marketing. The Indexes are an expression of that new conversation.

[Update: Now three Index Reports. Read our latest Index Report on Payroll Solution providers.]

They bring the concepts of the HCM technology landscape (our perspective of the vendor landscape) and an understanding of the buyer’s journey (detailing what matters to practitioners) together. The reports explore key trends, meaningful differentiators, and provide our opinion on how to think about the process of matching organizations with the right provider with a unique look at the top players in the space.

It is NOT a stack-ranked list of providers, or a shopper’s comparison guide. This is important. Instead, it provides an overview of the market and helps companies rethink how they determine their own needs, the evaluation criteria used to select partners, and what providers might meet their unique requirements.

As the market becomes more complex, organizations must take a step back and reexamine what is driving success, and ask new questions around technology decisions. The profiles of providers in these reports describe their attributes along these criteria. The insights are based on survey data from hundreds of technology users, in-depth demos and conversations with providers, and our own experience and expertise in the HCM space.

It is our hope that these reports help to simplify the confusion, and focus in on the real, practical questions users and buyers ask every day as they prepare to evaluate technology.

We’re always listening. Reach out on Twitter and Facebook, on our blog, or by emailing us at hello@aptituderp.com.

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Dog Days of Summer: What’s Keeping Us Busy

It has been an exciting summer for us at Aptitude. After several months of hectic travel schedules, Mollie and I have decided to stay local in August. We are busy publishing new research, prepping for the fall conference season, and collecting and analyzing more data. The best thing about less travel is that we get to have some amazing conversations with solution providers, corporations, and the broader HCM community. It has been eye opening and we have learned a lot.

If you are curious about what we have been up to this week, here are five things that have been keeping us busy:

  1. Research on the Rocks: In case you missed the news, we are now part of the HR Happy Hour Network founded by Steve Boese and Trish McFarlane. Our podcast series, Research on the Rocks, will highlight some of the key findings from our research and interesting trends in HCM technology. Our first episode covers payroll, communication, recruitment marketing, and assessments.
  2. Recruitment Marketing Index and Workforce Management Index: We published our first Talent Acquisition Index report a few weeks ago and we are already well on our way with the next two. The Workforce Management Index will provide insight on areas such as time and labor, scheduling, payroll, and absence management. The Recruitment Marketing Index will provide clarity around a very popular yet confusing space.
  3. Culture Survey: Culture is a powerful force within organizations, but one that remains mysterious to many. This survey will focus on how an organization communicates, what behaviors, skills and achievements it rewards, the work environment and “employee deal” of compensation, reward, and benefits, and even how it assesses talent. We are collecting feedback on the survey now and it will launch at the end of this month.
  4. New Technology: It is an exciting time to be in HR Technology, especially with so many new providers offering solutions that are solving business challenges. We have been conducting briefings with many of the start-ups in the space and we are getting excited for The HR Technology Conference.
  5. New Research: We have new research now available on our website that cover a wide range of HCM topics including: background screening, employee communication, the talent acquisition trifecta, and employee burnout. These are reports all based on data we have collected over the past few months and topics we feel deserve more attention.

So, we have been busy but in a good way. If you have a new company, new product, new strategy or new idea, send us a note. We would love to schedule a call and hear from you.

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The Human Capital Experience Economy: What Does It Look Like?

Would you pay more for a good experience? Would you be more likely to come back again? You probably already do. We live in a world where experience trumps everything – including cost and quality. According to a study by the White House Office of Consumer Affairs, 80% of US consumers would pay more for a product or service to ensure a superior customer experience. It is the experience that gives companies a competitive edge even when their products fall short. It creates loyalty and a powerful commitment to a certain company or brand.

Companies recognize the impact of experience on their growth and profitability and are making changes to how they communicate with, engage, and support their customers. In fact, according to Aptitude Research Partners’ 2016 Hire, Engage, and Retain research, 60% of companies have an executive level customer experience role in place. But, creating an engaging experience does not and should not end with the customer. It must extend into our workforce. Surprisingly, only 37% of companies have an executive level role focused on the internal culture and experience of the workforce. Just as companies are prioritizing customers, they must also focus on the experience for the individual candidate, employee, manager, contingent worker, and leader in order to ensure continued economic success.

The elements of this important balance are at the core of Aptitude’s new Human Capital Experience Economy model- take a look here: